Emporiqa

वर्णन

Emporiqa is the WooCommerce plugin that adds an online salesperson to your store. It recommends products from your catalog, handles objections like “too expensive” with alternatives instead of a discount, answers shipping and returns questions from your own pages, and walks shoppers to checkout in 65+ languages.

Free to install. $25 of signup credit (about 100 conversations on us). No card required at signup. $0.25 per conversation after that, $59/month default cap, customer-adjustable from the billing dashboard.

A real example: a shopper types “winter boots, waterproof, under 80, size 9” into your store. Your search returns every boot you sell. Emporiqa returns the four boots that match the four constraints, with stock and add-to-cart, in the shopper’s language.

Try it yourself on the live demo store.

Setup is one click. Install the plugin, click Connect to Emporiqa in Settings → Emporiqa. A new tab opens, you sign in (or create a free account), pick your store, and the plugin is connected when you return. No Store ID, no Connection Secret, no copy-paste between tabs. One more click sends your catalog. The widget appears on your storefront as soon as the first product arrives.

Every reply comes from your synced products and pages, never from training data. When the salesperson isn’t sure, it says so and hands off to your team with the full conversation context. Deactivate the plugin from the WordPress Plugins screen and the widget is gone immediately.

What it does:

• Closes sales: handles objections like “too expensive” by suggesting alternatives from your catalog, instead of giving up
• Searches your product catalog by what shoppers mean, not just keywords
• Visual search: a shopper uploads a photo (something they saw on social, a style they like), the chatbot describes it and finds matching products in your catalog
• Answers questions about shipping, returns, and payment from your store pages
• Compares products side by side
• Adds to cart and sends shoppers to checkout
• Tracks which chats led to purchases (full conversion funnel with chat-attributed revenue)
• Starts conversations automatically based on shopper behavior (time on page, pages visited, checkout page)
• Rates shopper satisfaction after each conversation (thumbs up/down with aggregate scores)
• Hands off to your team when it can’t help
• Works in 65+ languages
• Unlimited team members on every plan, no per-seat fees

Pricing

The plugin is free. Emporiqa is Pay-as-you-go: $0/month base + $0.25/conversation. New accounts get $25 of signup credit (about 100 conversations on us), no card required at signup. After the credit, the monthly cap defaults to $59 and is customer-adjustable from the billing dashboard. Enterprise option for catalogs over 30,000 products. Full pricing at emporiqa.com/pricing/.

How it works:

1. Install the plugin from the WordPress directory and activate it
2. Click “Connect to Emporiqa”: sign in (or create a free account), pick your store, return to WP admin
3. Click “Send my catalog”: products and pages sync, the chat widget appears on your store

After that, changes sync automatically in real time. No manual updates needed.

Built for WooCommerce:

• All product types: simple, variable, grouped, external
• Multi-language: Polylang, WPML
• Multi-currency: WOOCS, WPML Multi-Currency, WC Payments, Aelia
• In-chat cart with stock validation
• Order tracking via REST API
• Conversion tracking via order completion webhooks
• Compatible with WooCommerce HPOS

Emporiqa also works with Drupal Commerce, Magento, PrestaShop, Shopware, Sylius, and any store via webhook API. Same platform, same dashboard, same salesperson.

For developers:

The plugin provides 20+ WordPress filters to customize synced data, control which products sync, override cart/checkout URLs, assign sales channels, and more. WP-CLI commands available for bulk sync operations. See the full documentation.

Key filters: emporiqa_product_data, emporiqa_should_sync_product, emporiqa_widget_enabled, emporiqa_checkout_url, emporiqa_order_tracking_data.

Third-Party Service

This plugin connects to Emporiqa, an external service, in the following ways:

• One-click connect handshake: When you click Connect to Emporiqa, your browser is redirected to https://emporiqa.com/connect/start for authentication. After you confirm the store on the Emporiqa side, your site receives a one-time code and exchanges it server-to-server (signed with PKCE) for a connection secret. No credentials cross the URL.
• Webhook sync: Product and page data is sent to the Emporiqa API (https://emporiqa.com/webhooks/sync/) when content changes or during manual sync operations. Data is authenticated via HMAC-SHA256 signatures.
• Chat widget: An external JavaScript file is loaded from https://emporiqa.com/chat/embed/ on all public-facing pages (when a Store ID is configured) to display the chat assistant.
• Order tracking: Emporiqa may send requests to your site’s REST API to look up order status on behalf of customers.

An Emporiqa account is required. By using this plugin you agree to the Emporiqa Terms of Service and Privacy Policy.

Keeping your catalog in sync

Per-product changes (price, stock, description, images, status, trash, untrash) and product variation changes flow to Emporiqa automatically via WooCommerce action hooks. Order completions trigger the conversion webhook on woocommerce_checkout_order_processed, woocommerce_payment_complete, and the matching Store API + status-transition hooks.

Delivery is queued via Action Scheduler (bundled with WooCommerce 3.8+) with exponential backoff at 60s, 240s, and 960s, for up to 3 retries. No separate daemon is required, but WP-Cron must be functioning. If WP-Cron is disabled, set up a real cron entry hitting wp-cron.php so Action Scheduler can drain its queue.

Re-run a full sync from Settings → Emporiqa → Sync tab (or wp emporiqa sync-all via WP-CLI) when:

• You add or change languages in Polylang or WPML. The active-languages list is auto-detected on activation and settings save, but existing products won’t carry new translations until they’re re-emitted.
• You change the store currency in WooCommerce settings.
• You add a new site to a WordPress Multisite install. Each site has its own settings and catalog.
• You rename or delete a product category, brand, or attribute taxonomy term. Taxonomy events are not observed, so category names only refresh when the products using them are next re-saved.
• You change WooCommerce tax rates or tax classes that affect displayed prices.
• You create or modify coupons / discounts that change product pricing. Coupons themselves are not synced.
• You import products in bulk via the WooCommerce CSV importer, WP All Import, or REST API calls that don’t fire woocommerce_update_product.
• A custom script or another plugin writes product data directly to the database, bypassing standard product save events.
• Emporiqa was unreachable for an extended period (network outage, planned maintenance, expired credentials). Action Scheduler drops events after 3 failed attempts, so only a manual full sync recovers them.

As a safety net, run a full sync once a week to catch any drift that may have built up from background failures.